Frequently Asked Questions

We’ve compiled answers to the most common questions about our products and services. If you don’t find the answer here, feel free to Contact Us for further assistance.

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What types of hair do you offer?

We offer a range of luxury hair extensions, including 100% raw hair. Our collections include straight, wavy, curly, and textured options that matches every hair pattern.

How long does shipping take?

We offer both standard and express shipping options. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days.

*Currently there is no shipping option for international. Please check back

Our Shipping

Do you accept returns or exchanges?

Yes, but due to the hygienic nature of our products, we do not accept returns or exchanges once the hair has been opened or used. However, if there is an issue with your order, please contact us within 7 days of receiving your package.

Exchange

How do I care for my extensions?

We recommend washing your extensions with sulfate-free shampoos, conditioning regularly, and avoiding excessive heat. For curly textures, use a leave-in conditioner to maintain the curl pattern. Always detangle from ends to roots.

*Keep our HAIR CARE card for on hand instructions

How long will my extensions last?

With proper care, our hair extensions can last 1-2 years or longer. The longevity depends on how well they are maintained and the frequency of use.

Can I color or style the hair extensions?

Yes, our 100% raw extensions can be colored, bleached, and styled just like your natural hair. We recommend consulting a professional stylist for any chemical treatments to ensure the longevity of your extensions.

How do I choose the right length &

Choosing the right length and texture depends on your desired look.


We suggest when shopping for lengths 18' & over you purchase 3 or more bundles

For super fullness suggest all same lengths

For body and layers without cutting, we suggest 3 different lengths